The Parts Drop!
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The Parts Drop provides
the Parts, Supplies, and Information needed to keep Xerox brand low-to-mid volume copiers, printers, and
fax machines running like champions!
ONLINE PARTS CATALOG: ( Catalog Menu )
Here you'll find our Catalog of Xerox® copier, printer, and facsimile machine parts.
You'll find descriptions, and in many cases illustrations
of the most commonly requested parts for the Xerox® machines which we support.
The Parts Drop online Catalog is laid out in "Styles", as is the printed version of our Catalog / Field Guide... These
styles are groups of similar machines. Always order by Exact Model Number as many parts are model specific.
You will be prompted to fill in the Exact Xerox® Model Number for each of the items in your Cart at Check-Out. This helps us to
catch potential mistakes in ordering, and makes it easier for us to serve you with the correct parts.
Keep in mind, our Catalog of Xerox® parts covers only the most common parts... if you find the model in our "Supported Model" list, but don't see the part you need,
please ask us... we can usually help.
If you don't find the model you're looking for in our "Supported Models" list, we may still be able to help... Check our
"Miscellaneous Category" and feel free to call us to inquire about the part you need.
- Parts from the Oldest to the Newest:
We continue to stock parts for the oldest Vintage Xerox® copier models (550, 3100, 1025,
1035, etc. etc.). We also cover some of the newest multifunction machines (Pro123, WC 5225, WC 4150, etc.). We have parts for the DocuColor 250 style (DC240/242/250/252, WC 5655/5665/5675), also for the Workcentre 7132 family, and have been adding to our support for WorkCentre 7425 series of machines. Check out our Phaser parts, we're expanding support for several of these models as well.
- Parts not spared by Xerox®:
Even if you don't find a part number in one of the OEM Parts lists, we can often come up with the parts you need... Ask us!
This includes items such as fuser gears and heat rollers which are only spared as complete fuser modules by Xerox®.
- Reliable Supplies at Affordable Prices:
Toner, print and copy cartridges; both OEM and generic are
available. We offer Brand New cartridges in plain packaging at excellent prices in many cases.
- Reconditioning Supplies & Parts:
We stock Toners, Developers, Drums or Photoreceptor Belts,
Cleaning Blades, CRUMs (connectors or chips) and other parts for rebuilding cartridges. We have Connectors
or chips for many of the Xerox® brand cartridge types and the information about
how to reset the drum count for each model.
- Copycentre, Workcentre, Documentcentre, & Docucolor & Parts:
Whether your machine is a Xerox® copier (Copycenter or Copycentre), a Xerox® Printer
(Workcenter or Workcentre), a Xerox® fax or facsimile (Faxcenter or Faxcentre), a Xerox® color multifuntion (Color, or DocuColor), or other Xerox® multifunction machines
(DocumentCentre or Docucentre), we know the differences and similarities within each "style" of machines.
TECHNICAL INFORMATION: ( Tech Info Menu )
- Technical Information Sheets are available for many of our supported
"Styles"; including Status Codes, Diagnostic procedures, and Customer Programmable features.
- Reconditioning Instructions can be printed out, detailing how to refill
or rebuild Xerox copy and toner cartridges.
- News Articles can be found... published by ENX Magazine and written by Britt Horvat, one of our own.
PRACTICALLY ANY Xerox® PART YOU NEED:
- For Paper Feed Sections: We offer feed tires, nudger and separation rolls... clutches, springs,
solenoids, and sensors.
- For Fusers: We have upper fuser heat rollers, lower pressure rolls, and cleaning rollers.
Also the fuser heat rod, fuser drive gear, thermal fuse, themistor, heat sleeves, bushings, bearings, and picker fingers.
Even unusual requests such as fuser covers, terminals, or actuators aren't unusual to us.
- For the Automatic Document Feeder (ADF): Whether you're looking for consumable parts such as the document belt... or you need something more
obscure such as a control board, a clutch, a motor, a hinge, or just about any spare part... we have what
- For the Sorter: We can usually help get the pieces you need and in some cases we may have an
affordable reconditioned or good used sorter.
- For the Cartridges: The cartridges are the most common items needing service these days...
if you can fix the machine, you are certainly capable of repairing or rebuilding the cartridge.
Don't turn this part of the business away!
- For the rest of your Xerox® machine: Whether you need something from the duplex module, high capacity feeder (HCF),
finisher, scanner or SDF, we can come up with just about any gear, pulley, shaft, motor, lamp or mirror you need.
WELCOME RETAIL CUSTOMERS:
Welcome to The Parts Drop®
Xerox® SUPPLIES: Find a wealth of good
deals on toner or dry ink cartriges, drum or copy cartridges. All searchable by your model number.
INFORMATION WITH YOUR Xerox® SUPPLIES: Installation instructions are available for your supplies
on request... also, some of our supplies come with an Owners Technical Sheet which provides you with a
convenient reference sheet about your machine... adjustments, status code meanings, supply yields, etc.
Xerox® SUPPLY SUPPORT: If you ever have a problem with a product which you purchased from us,
help is a phone call away. We have technicians on staff who are specialized in Xerox® machines...
we can help solve a majority of problems right on the phone. Read about our excellent warranty policies.
INFORMATION SOURCES: Guidance finding information about your Xerox® machine.
A place to find Owners Manuals, ask your questions, or even read about how you might refill your own toner cartridges.
FINDING A TECHNICIAN: We can often help you find an independent technician if you don't
already know a good technician who's willing to work on your Xerox® machine.
Many perfectly capable techs will not work on the Xerox® brand because they don't know how to get parts
nor the support they need to solve problems... many of them are willing once they have been introduced to us.
RETAIL Xerox® PARTS SALES: We highly recommend that you have
your technician order the parts they need to repair your machine, however there are situations when it is
appropriate for you to order parts for yourself. You can find Retail Prices on our website...
Please keep in mind that the Wholesale Price is available only to customers of ours who are in the business
of repairing office equipment for their customers. Some items such as paper cassettes, exit trays,
paper stops and the likes can be found along with the supplies listed for your model.
WELCOME - INDEPENDENT TECHNICIANS &
Welcome to The Parts Drop®...
Now you can say "YES" to fixing Xerox® machines!
FULL COVERAGE OF PARTS: When we support a model, we cover it from Feed to Fuser.
We provide as full a line of Xerox parts as we possibly can, including choices between OEM parts, generic
parts and good used parts. If you need it, we probably have it in stock.
ASSISTANCE IDENTIFYING PARTS: Don't have a Xerox® part number? No problem... we know
most of the parts by description and are willing to fax or email you a picture if clarification is needed.
Our Catalog / Field Guide shows pricing on many of the most commonly requested parts including some obscure
parts which are known to break. You will also find illustrations of many of the parts to help boost
confidence that you've found the correct part you need.
THE INFORMATION YOU NEED: Many of our parts come with information on how to properly install
the parts, how to avoid some of the known pit falls and how to reset counters or status codes.
Our Catalog / Field Guide includes a wealth of information at your finger tips... Carry it with you.
You'll find Status Codes, code reset information, toner and drum cartridge details and the likes.
A SAFETY NET OF FRIENDS: We are here as a safety net if you have a technical question...
If you call in with your exact model number and a status code, our Sales Staff can fax you some information...
or you can fax in more complicated questions such as copy quality issues (include a copy of the symptom if possible)
to our Technical Support folks.
AUTHORIZED Xerox® DEALERS
Welcome to The Parts Drop®...
& SERVICE CENTERS WELCOME:
Supporting the Service end of your business.
While you as a dealer enjoy a strong and valuable relationship with Xerox® Corporation, we can help to supplement
your parts purchasing abilities and support the Service end of your business. Following are some of the
times when we will serve you well:
- PARTS RESTRICTIONS: Does Xerox® limit the models you can buy parts
for? We can help you fill in the gaps to serve your customers better. Lets face it, there are few
things which will turn a customer off to a brand quicker, than to be turned away on service by a dealer because
a machine which they own and love "is no longer supported". If the customer wants it fixed, fix it...
then later they'll remember you when they go to buy a new machine.
- NON SPARED PARTS: Let's say you find a Fuser Drive Gear broken on a customer's
machine... and Xerox® only spares it as part of a complete Fuser Module. It never feels quite right
installing several hundred dollars worth of fuser module because of a broken gear...
In many cases, we find a way to spare those parts. Whether its a fuser lamp, fuser roller, or a gear, we can
often help. Likewise, we often come up with just the rubber tires to save you money on some of the higher priced
feed roll assemblies and kits.
- GOOD USED & REPAIRED BOARDS: Sometimes it makes sense to use a board out of a good
working machine instead of spending a fortune on a new one. We often can help in this respect.
Our boards are carefully checked out and failures are extremely rare. We pay attention to differences
in board versions / software upgrades. We can also offer repaired Power Supplies in
WELCOME EXPORTERS & DISTRIBUTORS !
The Parts Drop® serves a wide range of other vendors. We can set you up with the proper parts
and insight to help you to successfully include Xerox®
parts among the services you provide your customer base. If you have questions, technical or otherwise,
we are here for you. We are well aware that there are some parts on which we can provide you considerable savings
and there are other parts which you can get at an advantage elsewhere. We'll help to steer you right.
- INTERNATIONAL SHIPPING: We're experienced in preparing documents and exporting to virtually any part of the world. We use
a variety of freight carriers depending on the destination and the size of the shipment
- Xerox® PARTS QUOTES: We can provide price quotes for whatever quantity of parts you are looking for...
If you have a list of parts you'd like to inquire about, please contact us by phone or fax. We'll provide you
with our email address and ask that you send your list as an Excel spreadsheet if possible.
Always include requested quantities in your requests for quotes so that we can quote you appropriately.