Tech Info Center

Important: The information presented here is for the use of a qualified, experienced technician. Without the background knowledge which comes with training, you risk doing more damage than good to the copier & also risk your own safety. If you are not willing to take 100% responsibility for your actions, do not use the information posted here. Thank you. Read our Conditions of Use for more information

Instructions & Tech Info

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C35 style - Three versions of the Drum Cartridges / Xerographic Modules	Learn which version of the Xerographic Modules / Drum Cartridges you need (113R00674 vs. 113R00672. And: 113R00610 vs. 113R00608). For any of the C35 style machines (includes the following families: WC-5890, WC-5790, WC-5687, WC-275, WC-Pro55, or DC555). Also how to check the machine to see which plan it is currently set to.... READ MORE
DC250 style - #1 Tip: The importance of Filter Care	Cleaning the Exhaust and Dust Filter regularly is EXTREMELY important. This is key to keeping the whole machine clean and the best way to get the most life out of the drum cartridges, developer units, and just about every component in the body of the machine. ... READ MORE
550/560/570 Fiery Enablement Information	550/560/570 - How to enable the printer to talk to the Fiery.... READ MORE
C35 style - Control Panel Dim, or Not Lighting-Up	C35 style - Control Panel LCD Not LIghting-up... READ MORE
7525-7556 Memory Backup Battery information	7556 Family - Memory Backup Battery Information... READ MORE

Symptoms & Solutions

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7556 Family - Fault Code: 302-315	Service Registry Bad data / Corrupted... READ MORE
7556 Family - Fault Code: 302-316	SRS returns to LUI "invalid fields, invalid data, or missing data"... READ MORE
7556 Family - Fault Code: 302-317	LUI gets no response from SRS... READ MORE
7556 Family - Fault Code: 302-321	XEIP Browser Dead... READ MORE
7556 Family - Fault Code: 303-306	Downgrade not permitted. A Customer upgrade was attempted, which would result in a downgrade, which is not allowed.... READ MORE

How-To Solutions

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C8070 Family - How to get into Diagnostics	C8070 Family - How to get into Diagnostics... READ MORE
B8090 Family - How to get into Diagnostics	B8090 Family - How to get into Diagnostics... READ MORE
Dim Control Panel	7556 Family - Adjusting the brightness of the display panel�... READ MORE
Toner Ctg Rejected	There are 3 Markets (U.S. Sold Plan, DMO Sold Plan, or Metered Plan), each with their own toner cartridge reorder numbers. You must order correct versions of the toner cartridges, or else your machine will reject the cartridges.... READ MORE

General Tech Info
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