Important: The information presented here is for the use of a qualified, experienced technician. Without the background knowledge which comes with training, you risk doing more damage then good to the copier & also risk your own safety. If you are not willing to take 100% responsibility for your actions, do not use the information posted here. Thank you. Read our conditions of Use for more information.

C123 Style Tech Info - Fault Codes

C123 Style Abbreviated Fault Code List (for the following Families and Models):

- C123 Family: (CopyCentre) C123, C128, C133, (WorkCentre) WC-M123, M128, M133, Pro123, Pro128, Pro133
- WC-5225 Family: (WorkCentre) WC-5325, 5330, 5335
- WC-5225 Family: (WorkCentre) WC-5222, 5225, 5230

Status Codes / Fault Codes / Indicators:

Code	Description
003-xxx	Communication Failures
003-942	Document size auto-detect failure
005-xxx	Document Feeder Problems
010-xxx	Fuser Problems
010-313	Fuser Control Thermistor failure (open Control Thermistor)
010-314	Fuser Side Thermistor failure (open Side Thermistor)
010-318	Fuser temperature did not rise quickly enough during heating cycle
010-320*	Fuser Overheat (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * (Read below for details on this procedure)
010-327*	Fuser took too long to warm up (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * (Read below for details on this procedure)
010-338*	Fuser Fault (must be reset from diagnostics by resetting NVM (Non Volatile Memory Code) 744-005 back to "0") * Read below for details on this procedure.
010-398	Fuser Fan failure
012-xxx	Finisher Problems
016-xxx	Fax Service Problems
021-xxx	Fax Problems
024-xxx	IOT (Image Output Terminal - print main logic board) - ESS (Electronic Switching System - Network Module) Communication Errors
024-910	Tray 1 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
024-911	Tray 2 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
024-912	Tray 3 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
024-913	Tray 4 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
024-919	Face Up Catch Tray closed during copy run when paper was sent to the Face Up Tray
024-946	Tray 1 - Tray not detected
024-947	Tray 2 - Tray not detected
024-948	Tray 3 - Tray not detected
024-949	Tray 4 - Tray not detected
024-950	Tray 1 empty
024-951	Tray 2 empty
024-952	Tray 3 empty
024-953	Tray 4 empty
024-954	MPT (Manual Paper Tray / Bypass Tray) empty
024-958	MPT (Manual Paper Tray) paper size failure
024-959	Tray 1 paper size not detected by the paper size sensor
024-960	Tray 2 paper size not detected by the paper size sensor
024-961	Tray 3 paper size not detected by the paper size sensor
024-962	Tray 4 paper size not detected by the paper size sensor
024-985	MPT (Manual Paper Tray / Bypass Tray) feed failure
025-xxx	Hard Drive Failures
027-xxx	Email Errors
033-xxx	Fax Control Errors
034-xxx	Fax Communication Problems
035-xxx	Fax Network Problems
036-xxx	Fax Paramaters Problems
041-xxx	NVM (Non Volatile Memory) Errors
042-323	Drum Drive Motor Failure
042-325	Main Drive Motor Failure
047-xxx	Options Communication Errors (Main Board to Duplex Module, Trays Module, Exit Module, Finisher, etc.
047-211 / 212	Communication Failure with OCT (Oscillating Catch Tray)
047-213	Different Finisher detected
047-214	Communication Failure with Duplex Module (DM)
047-215	Communication Failure with Exit Board
047-216	Communication Failure with Finisher
047-218	Communication Failure with TM (Tray Module)
059-315*	Fuser Center Thermistor Over-temperature * (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-005 back to "0") * (Read below for details on this procedure)
059-317*	Fuser Rear Thermistor Over-temperature * (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-005 back to "0") * (Read below for details on this procedure)
061-315	ROS (Raster Output Scanner - Laser Unit) laser intensity detected as being low.
061-321	ROS (Laser Unit) Motor Failure
061-333	ROS (Laser Unit) Fan Failure
062-xxx	Scanner Problems (IIT or Image Input Terminal)
062-277	Scanner to Document Feeder (DADF) Communication Failure
062-300	Platen Interlock is Open
062-310	Scanner Communication Error
062-360	Exposure Carriage Position Failure
062-371	Exposure Lamp Failure
062-380 / 386	Lens CCD (Charge Coupled Device… that is the piece which reads the image) Output Error
062-389	Exposure Carriage Overrun Failure
062-392 / 393	Scanner Logic Board Failures
071-105	Tray 1 Misfeed
071-210	Tray 1 Lift Failure
071-211	Tray 1 Paper Size Switch Failure
072-101	Tray 2 Misfeed
072-105	Paper Jam from Tray 2 (sheet did not reach Registration Sensor in time)
072-210	Tray 2 Lift Failure
072-211	Tray 2 Paper Size Switch Failure
073-101	Tray 3 Misfeed
073-102	Paper Jam from Tray 3 (sheet did not reach the Registration Sensor in time)
073-105	Paper Jam from Tray 3 (sheet did not reach Tray 2 Takeaway Sensor in time)
073-210	Tray 3 Lift Failure
073-211	Tray 3 Paper Size Switch Failure
074-101	Tray 4 Misfeed
074-102	Paper Jam from Tray 4 (sheet did not reach Tray 2 Takeaway Sensor in time)
074-103	Paper Jam from Tray 4 (sheet did not reach Tray 3 Takeaway Sensor in time)
074-105	Paper Jam from Tray 4 (sheet did not reach Registration Sensor in time)
074-210	Tray 4 Lift Failure
074-211	Tray 4 Paper Size Switch Failure
075-135	Bypass Misfeed (from the MPT (Manual Paper Tray))
077-xxx	Paper Jams and Interlocks Open.
077-101	Paper Jam, paper not seen leaving the Registration Sensor in time
077-103	Paper Jam, paper not seen leaving the Exit Sensor in time
077-104	Paper Jam, paper seen leaving Exit Sensor earlier than expected
077-106	Paper Jam, paper not seen at Exit Sensor
077-129	Paper Jam when duplexing
077-130	Duplex Exit Sensor Jam
077-131	Duplex Wait Sensor (Duplex Feed)
077-300	Front Door Interlock Open
077-301	Left Door Interlock Open
077-305	Tray Module left hand cover interlock
077-307	Duplex Cover Open
077-308	Left Door (upper) Interlock Open.
077-309	Left Door (lower) Intlock Open
077-329	Main Motor remains on when it is supposed to be off
077-900	Paper detected sitting on the Registration Sensor
077-901	Paper detected sitting on theFuser Exit Sensor
077-902	Paper detected sitting on the Post Fuser Exit Sensor
077-904	Paper detected sitting on the Tray 2 Takeaway Sensor
077-905	Paper detected sitting on the Tray 3 Takeaway Sensor
077-906	Paper detected sitting on the Tray 4 Feed Sensor
077-907	Paper detected on the Duplex Sensor
091-401	Drum is near end of life (the count is about to expire on the CRUM)
091-912	Drum Cartridge is not present (or not seated properly)
091-913	Drum Cartridge end of life (time to replace the cartridge or at least the CRUM)
091-914	Drum Cartridge CRUM communication failure
091-915	The machine failed to write to the Drum Cartridge CRUM
091-916	Wrong Drum Cartridge type was detected (for example if you installed a European cartridge in a US machine)
092-910	ATC (Automatic Toner Concentration) Sensor Failure
093-312	Toner dispense failure - density did not rise after the toner dispense motor turned on
093-406	Low Toner condition sensed (replace cartridge soon)
093-912	Toner Cartridge is empty
093-924	Toner Cartridge CRUM communication failure
093-925	The machine failed to write to the Toner Cartridge CRUM
093-926	Wrong Toner Cartridge type was detected (for example if you installed a C123 ctg in a WC5225 machine, or a “Metered” version in a machine set for the “Sold” plan)
102-xxx	User Interface failures (some of them indicate failure to communicate with the ESS or Network Controller
116-xxx	Printing Control Failures having mostly to do with the Hard Disk Drive, ESS (network controller) or software
121-xxx	Foreign Interface problems (communications with an external device such as a card reader or auditron)
123-xxx	Software problems
124-xxx	ROM / RAM failures
127-xxx	More Software related problems
133-xxx	More Fax Control Errors
134-xxx	Fax Card failures
202-399	Internal Timer failure

* Resetting Fuser Codes

First enter UI (User Interface) Diagnostic Mode: Hold down the ‘0’ button for 5 seconds and then press the ‘Start’ button while still holding the ‘0’ button. The machine will prompt you for a Password. Enter the default Access Number: ‘6789’ and press “Confirm”. The colors on the display will be reversed to indicate that you are now in diagnostic mode.

The next step depends on which model you are working on:

For WC-Pro133 family (WC-Pro123/128/133, M123/128/133, CC-C123/128/133): Press the ‘Log In/Out’ button.
For WC-5230 Family (WC-5222/5225/5230) & WC-5335 Family (WC-5325/5330/5335): Press the ‘Machine Status’ button. Then touch the “Tools” Tab.

Select ‘System Settings’, ‘Common’ Settings, followed by ‘Maintenance / Diagnostics’. Now you will find the main menu includes one choice called “NVM Read / Write” (NVM is the acronym for "Non Volatile Memory")… From here you can enter your “Chain-Link” code, and again it depends on which model you're working on:

For the WC-Pro133 & WC-5230 Families:
Fault Codes 010-320 (Fuser Fault), or 010-327 (Fuser Overheat): The NVM Chain-Link code 744-220 needs to be reset to “0”.

For the new WC-5335 Family:
Fault Codes 010-338 (Fuser Fault), 059-315 (Center Thermistor Over Temperature), or 059-317 (Rear Thermistor Over Termperature): The NVM Chain-Link code 744-005 needs to be reset back to “0”.

The current value will appear (if the machine is in a fuser fault condition, the value will be set to “1,2 or 3”). Select the “New Value” column and input your new value (‘0’). Select “Save” and the new number should now appear in the “Current Value” column. You can turn the power off and back on at this point. The machine will attempt to warm up the fuser again. If the condition which caused the fault in the first place is still happening, the Status Code will return after a few minutes of attempting to warm up.